Purepower 2000+ and 3000+ actual availability???

2000+ went into the system and got charged up this morning. As soon as it was warmed up and at 100% battery, I turned on my equipment. Unfortunately with nothing playing and 0 volume (off) on my pre-amp, the sound of bees buzzing and medium-level hum was coming out of my speakers. Did some elimination testing and as soon as amp was not on as a path to my speakers, the buzzing disappeared. Took the unit out, put in my old 2000 unit and everything was fine. Put the 2000+ back in and the buzzing and humming returned. I have taken the 2000+ out and am back running through my 2000 with the usual fantastic results.

Something may have happened in shipping to the unit though there was not visible marks of any kind on the box. My dealer is taking this up and I am hopeful it will get resolved.

Brutal news.

Purepower has already been in touch with me and said they will resolve the issue ASAP for me. I really like what they did with the form factor and case work for the units. They look great and are easier to deal with in a wider variety of audio racks. The shipping carton & packaging are also much improved, so assuming this can all be resolved I'd be very happy to have a 2000+ unit back in the system again to test and ultimately add permanently to the system.

I have a 1500+ and a 2000+. The results are amazing. They take my system back to the days before all the gremlins started polluting and affecting reproduced music playback. That's the best way I can put it. And I would not live without at least one of these units in my system. By the way, they make a huge difference on video as well. I too have experienced the drastic differences power cords make with the Pure Power units, and it is a mystery to me as well.

Regarding Ozzy's comment about repair service and communication: I needed to return the 2000+ because the fan was too loud. It was fixed and now works (is relatively quiet) just like the 1500+. The turnaround time was exemplary.

What I will say, though, is that communication is sometimes very poor from Pure Power: erroneous information (e.g., original shipping date was delayed a very long time, apparently due to disregard or awareness of what was reasonable - it turned out the promised shipping date was far too optimistic, given steps that needed to be completed first);long periods of time not getting responses; emails back and forth (unnecessarily) because my question was either not read carefully or (apparently) understood (or for some other, unknown reason)...etc. Although I don't really know, I suspect at least part of the communication problem stems from the fact the company is very small (two people?), and the product is so good and in demand. And, of course, this is certainly not an unusual thing in high-end audio! :)

In the end: GREAT product that took my system to (back!) another, much higher, level. Just remember that power cords do make a difference! (and the connection - power input - at the unit is 20 amp)

Hi Jfz,
What power cords have you powered the 2000 with and what has been the outcome?
Thanks, Steve