Manufacturer Warranty

Well, just for those of you interested, HK finally sent me a new (refurbished) unit. It works perfectly, in fact, after having this unit, I realize the old one was deficient in several ways.
At any rate, HK honored their warranty and I am pleased with this product.
joeb

I'm glad you shared your experience with us. I'm also glad that your happy with the results. I wouldn't be as happy. Why did it take them so long to give you a replacement? I would have expected a "new" unit to replace the new one I bought. Not only were you inconvienced by not having the original unit for such a long period of time, you were inconvienced by not having the rest of you system up to full function. All the while Harmon Kardon had full use of your money and you had no use of the money spent on the Harmon Kardon piece and compromised value on the money spent on the rest of your system. As for bypassing the dealer, I don't agree. The purchase was made through the dealer, as such the dealer is agent of the manufacturer and had the responsibilty to rectify the matter. I expect the person collecting the money to resolve the problem. Taking the money and passing the buck isn't appropriate. I hope your refurbished (someone elses used damaged goods) unit came with a new extended warranty effective from the time you recieved it. As I said, thank you for sharing your experience. Harmon Kardon won't be recieving my business for a while.

Unsound,
Well, I was pleased just to have the unit back in working order, And I agree that 3 months of hassle is unacceptable. However, after listening to feedback, this appears to be "standard industry protocol", weather I like it or not seems not to matter to the industry. As for the warranty, no, it was not extended. It continues from the date of my purchase of the original unit. I'd complain, but I think it will fall on deaf ears.
thanks,
joeb

I don't know who standards you are going by. I think that as consumers that have the money that the manufacturers seek to displace, we should raise the bar. With all do respect, you posted that you were pleased with the product. Well this defective unreliable product was down for three months tying up the rest of your system investment. Instead of enjoying the rewards of your hard earned money, you were caught in the hassle of eventualy getting ripped off. If it was me I would be posting how disappointed I was and discouraging any one from doing business with Harmon Kardon. There are reputable firms out there that treat thier customers with the respect they deserve (see my post "Customer service?"). Hey, if your pleased I'm happy for you. I am grateful that you followed up with ther results of your situation. I just don't like encouraging this type of customer abuse.