Best and Worst customer service?

I have never dealt with a manufacture that has given me anything but exceptional service. On the other hand the loco I mean the local stereo shop offers NO service. I was in the same situation as TheDuke was in, I wanted to buy a pair of the most expensive speakers they sold (keep in mind they have never sold a set of them before) and they made me listen to a pair of speakers that were half the price of the ones I was buying and told me that the model I wanted sounded the same! and then he had the audacity to tell me how bad the music I was listening to was and that it did not compliment the speakers and then walked away from me, so I took my $10k plus and went down the road, my gain and his HUGE loss. P.S he still has never sold a pair of speakers over $3600 High end HA! :>)Tim

I would like to commend Sumiko. I recently bought a demo Sonus Faber Solo center channel. The dealer had thrown away original boxes and manual. He explained that's why it was 40% off MSRP. I thought I'd e-mail Sumiko and see what happens. Well John Song (Good name) shipped me a manual and the original double box, no charge. Good job Sumiko.

McCormack service is excellent, I sent my DNA-2 amp for problem with rail fuse blowing on power up after a electrical surge when thunderstorm shut down ac power and apparently had a surge that damaged amp. I received a call quickly from service technician that it had bad transistor. He repaired unit that day and called and told me everything tested good after repair. I received unit 3 days later and have not had any problem since and repair was less than $150.00.They even replaced outer shipping box that was in a little bit of a rough condition. McCormack & Conrad Johnson will have me as a lifetime customer.

Worst: Vandersteen, who charged me for a tweeter voice coil while the speakers were still under warranty and they were extremely rude about it. After I gave up on trying to get good sound out of the 2CIs, no matter what electronics/cables I tried, I bought an old pair of Dahlquists with a bad tweeter. Although the speakers were long out of warranty, Dahlquist replaced BOTH tweeters with a matched pair at no charge although I tried to pay them. Theta: recently charged me $10.00 for an "Owners Manual" for my Gen Va PLUS $7.00 shipping and handling to send it UPS. This "Manual" consisted of two sheets of folded paper. USPS would have delivered this for 34 cents. Don't they have USPS in California? Worst 17 bucks I've ever spent on audio. Is this any way to treat a customer with a $5600 piece of gear? By contrast, Madrigal has their owners manuals (lots of pages)downloadable for free on their website. Way to go!

Djjd, its to bad Martin Logan screwed you like that. I love their speaks, they are nice. But I have noticed by talking to the people at ML, they need alot of work on their customer service. Its supprising to see how a company can stay in business with terrible customer relations.
Pete