Best Customer Service (Manufacturer)

I completely agree with the prior response. I have been an audio hobbyist for more than 35 years, and Bryston -- both the company and its individual employees -- try hard to resolve all problems to the complete satisfaction of the customer. And if you ever send a question to them via e-mail, you will get a virtually immediate response, very often from Chris Russell directly. I have had the privilege of meeting Chris Russell personally at the last two CES shows and came away from our conversations extraordinarily impressed with his integrity. And that is one of the reasons why I selected Bryston equipment. One of the other reasons concerned some Bryston equipment that I sent in for repair about 4 years ago, the fault being entirely mine. It was repaired free of charge within 24 hours.

I had a great experience with the Pass Labs. I think they have the best customer service of any high end that I know.

I have had great responses from the 3 of the 4 companies I have communicated with. Conrad Johnson, B&W Speaker and Vanevers were all great. In the case of Vansevers it was Mike Vansever himself. My only bad experience was with Audio Plus Services AKA Plurison who import and distribute YBA, Audio Refinement Complete and Cambridge Audio in the US and Canada. They were just terrible and actually gave me false imformation at one point.

Aragon, There're one of the best customer service A++++, Rogue Audio, Bryston, and Apogee Acoustic(back then) also wonderful. Rute.

Pass Labs is terrific. Peter is one of the most considerate people I have ever dealt with.