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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_
sugarbrie
3,854 posts
 
I have had great responses from the 3 of the 4 companies I have communicated with. Conrad Johnson, B&W Speaker and Vanevers were all great. In the case of Vansevers it was Mike Vansever himself. My only bad experience was with Audio Plus Services AKA Plurison who import and distribute YBA, Audio Refinement Complete and Cambridge Audio in the US and Canada. They were just terrible and actually gave me false imformation at one point.
rute1
71 posts
 
Aragon, There're one of the best customer service A++++, Rogue Audio, Bryston, and Apogee Acoustic(back then) also wonderful. Rute.
jtinn
1,124 posts
 
Pass Labs is terrific. Peter is one of the most considerate people I have ever dealt with.
john_l
782 posts
 
Pass labs does rule. I called them up to ask about phono stage matching. They actually went and got their 'phono guy' on the phone to help out. Outstanding. I've had Peter help me out via email too. It's obvious they go the xtra mile, and are happy to do it. Nice that their product is great too.
phild
603 posts
 
I have had great experiences with Pass Labs, Bel Canto, and Merlin.
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