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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_
hobbes05
6 posts
 
I bought A Classe Audio D A Converter from here and had problems with it shortly after. Not only did Classe fix it for free but they payed for the shipping as well. No warrenty and I had it back in my hands, fixed for free, two weeks after I contacted them.
danvetc
527 posts
 
As of the last 3 weeks, it ain't Bel Canto.
alexc's avatar
alexc
265 posts
 
If I judge by the courteous service they gave me on a transport I bought second hand, I can't imagine what they'd do for one still under warranty. Great products, great sound, great peopl - especially Greg Fowler, who had the misfortune of picking up the phone the first time I called and got stuck with me for the following 3 months of follow ups.
rhyno's avatar
rhyno
649 posts
 
gotta 2nd the vote for bobby. he loves his speakers & totally supports his customers--i know, i'm a pain in the ass. he's helped me a lot with system matching, speaker placement. he's the best. rhyno
kthomas
911 posts
 
Bought a Krell KAV-300CD player used - it arrived and was clearly used - pretty dusty, etc. Unfortunately, it also wouldn't recognize the disc when inserted. FWIW, I don't suspect it was sold to me knowingly imperfect. Anyway, I contacted Krell - they didn't even ask for a serial number since the model itself was <5 years old and therefore still under warranty. Shipped the unit to them, they turned it around in two weeks, and when it came back I swear I could have sold it as NIB it was in such great shape - cleaned and polished, perfectly packaged, and repaired. The perfect service, no questions asked / no guilt for buying used stance, made me a strong believer. Some of the best customer service I've ever received.
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