Best Customer Service (Manufacturer)

gotta 2nd the vote for bobby. he loves his speakers & totally supports his customers--i know, i'm a pain in the ass. he's helped me a lot with system matching, speaker placement. he's the best. rhyno

Bought a Krell KAV-300CD player used - it arrived and was clearly used - pretty dusty, etc. Unfortunately, it also wouldn't recognize the disc when inserted. FWIW, I don't suspect it was sold to me knowingly imperfect. Anyway, I contacted Krell - they didn't even ask for a serial number since the model itself was <5 years old and therefore still under warranty. Shipped the unit to them, they turned it around in two weeks, and when it came back I swear I could have sold it as NIB it was in such great shape - cleaned and polished, perfectly packaged, and repaired. The perfect service, no questions asked / no guilt for buying used stance, made me a strong believer. Some of the best customer service I've ever received.

Talon Audio has to be the best I've heard of. A friend of mine blew the inside woofer of one of his Khorus speakers. He also had one of the bases damaged from shipping after buying them second hand. He called Talon. They overnighted the parts including two new bases, and flew a guy out the next day to repair the speakers in his home. All of this was done with no charge. They also upgraded his speakers cones to the current versions being shipped with the speakers. All of this for a second owner. I am amazed!

I have bought and sold alot of equipment and with out a doubt the 3 best companies that I have had the pleasure to deal with are Thiel,P.S.Audio and Genesis. That is why I will continue to buy there products. They go above and beyond. Keep up the good work,Thiel,P.S. Audio & Genesis!!!

Krell has out standing service. I bought a used Krell 200FPB. After a few months started to smoke and shut down. I called Krell and a person answer the phone in the service dept. No, really a real live person was on the line and polite too. They asked a few questions regarding what happened and gave me a RA number and said ship it. I was so shocked I forgot to ask how much the repairs would be. Two weeks later I called and asked how much it was going to cost. I was told “no charge” and the amp had shipped out earlier that day. When I got home from work that night I had an email message with the UPS tracking number. Over the years I have had to deal with various Mid-fi and High End companies over repairs issues. Never has it been that easy and trouble free.