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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis
mitchchavis OP
87 posts
 
The retailer is pretty big here in the Portland,OR area but it's worth a try. I'll see what the manager says(I was told he won't be in until Tuesday). I did call another of their downtown stores and the info was confirmed by that store. It's a shame the manufacturers leave it up to the retailer to handle their quality problems. I'm curious if this is a standard now or if some manufacturers do take back their defective vinyl.
pbb
1,140 posts
 
Vinyl record making must have died and gone to Heaven, because when it was all that was around returning poor pressings (you name the defect they had them)was a regular occurrence. Now TWL are you saying that they are all perfect? My oh my!
david99
1,467 posts
 
I bought a new copy of Tom Petty (the last DJ) from Toys From The Attic and I was amazed at the terrible comdition it was in.
It was dirty for one.Had a severe warp and surface noise like you wouldnt believe.
TFTA gave me full credit.I bought 2 Bob Dylan Sundaze monos with the credit.
The Sundaze monos are very nice LP's!!
Where's the quality control with some of these re-issues?
Floyd's vinyl re-issue of DSOTM is hit or miss from what I've read also.
twl
3,251 posts
 
No, Pbb, I'm not saying they are all perfect. I am saying I haven't gotten any defective ones in a long time, so I do not know if there has been a change in the return policy.
mgottlieb
334 posts
 
I find very few defectives, but I've never had a dealer refuse to replace one. That includes 5 or 6 different mail order dealers, and Classic Records is also particularly good about returns.
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