A business that wants to stay in business for long needs to make money (though I suppose there are exceptions). There are various ways to do that but it seems that a good sales team and marketing program are a good start. Kudos to Noel Lee for surviving so long in the business world and making good money at it. I certainly wish I could do that. And I doubt that Monster Cable (tm) sees education as its core business. Though I agree that educating the consumer is another way to show them the possibilities of products new to them.
The real issue, to me, is not whether Monster Cable (tm) agressively markets its product or, *gasp*, makes a larger profit then other cable manufacturers. Or even that their top sales people are sent on trips around the world; many other companies do that. Can such incentives lead to deception? Yes. But then any incentive program, in any industry, improperly implemented can lead to deception. To me, the real issue is whether or not Monster Cables(tm) sales and marketing program actively and knowingly encourages the deception of their customers. And, whether or not their customers are convinced of the absolute necessity of purchasing a product that they cannot afford or do not really need. The quoted article seems to imply that the sales staff leave out some facts, but doesn't clearly state that they are engaging in deceptive practices(it could merely have been negligence). If Noel Lee believed that his companies products were so much snake oil foisted on an unsuspecting public I'd say that he was wrong and deserves to be exposed. But I have used Monster Cable (tm) products in the past and didn't find them to be that bad. I've since moved on to better cables, but my point is that I don't think the product itself garbage.
As to Monster Cable (tm) cables being a "gateway" to better things, I'm not entirely convinced. Perhaps some people have found it so. But most of my friends buy electronics from Best Buy or Circuit City. They may be convinced that Monster Cable (tm) is better than zip cord. But the chances of them going on to purchase other brands is slim since neither Best Buy or Circuit City seem to carry much more than Acoustic Research and Monster Cable (tm) cabling; well, and whatever house brand they have. Most of them are astonished when they learn what my system costs; and I have a fairly modest system relative to many of those posted on this site. Even after listening to it they would never conceive of spending that kind of money. Some of them are true music lovers. They would rather purchase a 100 cds then a $1500 cd player. A better system is simply not a priority with them.
I guess the long and the short of my post is that if Monster Cable (tm) is engaging in deceptive and predatory sales practices then by all means expose them. But lets not exoriate them because they make more profit than our favorite cable manufacturer, because we don't like their products, or because we don't like their marketing techniques (remember, there is a difference between a company engaging in business practices we simply dislike and those that the cross the line into deception and fraud).
Suing other companies and individuals for using the word "monster" is another issue. My wife used to be a senior editor for Motorola. Part of her job was to deal with issues related to the use of their trademarks. Why? Because if improperly used they could lose the right to protect those trademarks. Intellectual property and reputation are perhaps the most valuable assets of any company. When stolen it can lead to significant losses in reputation and business. Translation: the company stands to lose money if they allow their trademarks to be infringed. Though having said that, it does appear that Monster Cable (tm) has become more aggressive than absolutely necessary in protecting their trademarks. To the point of needlessly hurting other companies. Now that is something they deserve to be slapped for.
The real issue, to me, is not whether Monster Cable (tm) agressively markets its product or, *gasp*, makes a larger profit then other cable manufacturers. Or even that their top sales people are sent on trips around the world; many other companies do that. Can such incentives lead to deception? Yes. But then any incentive program, in any industry, improperly implemented can lead to deception. To me, the real issue is whether or not Monster Cables(tm) sales and marketing program actively and knowingly encourages the deception of their customers. And, whether or not their customers are convinced of the absolute necessity of purchasing a product that they cannot afford or do not really need. The quoted article seems to imply that the sales staff leave out some facts, but doesn't clearly state that they are engaging in deceptive practices(it could merely have been negligence). If Noel Lee believed that his companies products were so much snake oil foisted on an unsuspecting public I'd say that he was wrong and deserves to be exposed. But I have used Monster Cable (tm) products in the past and didn't find them to be that bad. I've since moved on to better cables, but my point is that I don't think the product itself garbage.
As to Monster Cable (tm) cables being a "gateway" to better things, I'm not entirely convinced. Perhaps some people have found it so. But most of my friends buy electronics from Best Buy or Circuit City. They may be convinced that Monster Cable (tm) is better than zip cord. But the chances of them going on to purchase other brands is slim since neither Best Buy or Circuit City seem to carry much more than Acoustic Research and Monster Cable (tm) cabling; well, and whatever house brand they have. Most of them are astonished when they learn what my system costs; and I have a fairly modest system relative to many of those posted on this site. Even after listening to it they would never conceive of spending that kind of money. Some of them are true music lovers. They would rather purchase a 100 cds then a $1500 cd player. A better system is simply not a priority with them.
I guess the long and the short of my post is that if Monster Cable (tm) is engaging in deceptive and predatory sales practices then by all means expose them. But lets not exoriate them because they make more profit than our favorite cable manufacturer, because we don't like their products, or because we don't like their marketing techniques (remember, there is a difference between a company engaging in business practices we simply dislike and those that the cross the line into deception and fraud).
Suing other companies and individuals for using the word "monster" is another issue. My wife used to be a senior editor for Motorola. Part of her job was to deal with issues related to the use of their trademarks. Why? Because if improperly used they could lose the right to protect those trademarks. Intellectual property and reputation are perhaps the most valuable assets of any company. When stolen it can lead to significant losses in reputation and business. Translation: the company stands to lose money if they allow their trademarks to be infringed. Though having said that, it does appear that Monster Cable (tm) has become more aggressive than absolutely necessary in protecting their trademarks. To the point of needlessly hurting other companies. Now that is something they deserve to be slapped for.