Jonathan, let me make sure I have got my facts straight here. Is it correct to assume that your assertions regarding problems with the motor and arm on the HR-X are based on one friend’s experiences? If that is indeed the case, to make a blanket statement that all of the motors and arms are defective is grossly unfair and misleading. Let me illustrate my point. A mutual friend of ours bought an Audio Aero Capitole Mk. II CD Player. As you are well aware, his experiences with the player have been a nightmare. Let’s assume I posted the following on the bulletin board in response to a question regarding the Capitole and another player:
“I would go for the XXXX CD Player. It is a more finished product. The Capitole Mk. II is having all sorts of problems. The XXXX is reliable, ready for market and marvelous.”
How would you have responded to the post? Given that you probably have sold more of these players than any dealer in the country, I imagine you would have been defending the product and calling me on the carpet for doing so. This post is no different than what you posted about the HR-X. Do you now know what I am trying to say here? While your friend may be having problems with his table, to make a blanket condemnation of all of them is way off base.
I am sorry for my confusion over you being an SME dealer. I could have sworn that I saw on the Chambers Audio website that you were a dealer. I would also like to take you up on your offer to contact your friend. I find it very hard to believe his problems have not been addressed by VPI given their reputation in the industry for customer service. I have a suspicion here that we are not getting the whole story on the situation. My motivation for responding to this has nothing to do with me owning one of these tables. I don’t care what you or anyone else thinks about my purchasing decisions. I know my experience with the product and it goes counter to what you have stated. I just don’t like to see one of the truly nice people in this industry getting unfairly slammed.
All the best,
Rufus
“I would go for the XXXX CD Player. It is a more finished product. The Capitole Mk. II is having all sorts of problems. The XXXX is reliable, ready for market and marvelous.”
How would you have responded to the post? Given that you probably have sold more of these players than any dealer in the country, I imagine you would have been defending the product and calling me on the carpet for doing so. This post is no different than what you posted about the HR-X. Do you now know what I am trying to say here? While your friend may be having problems with his table, to make a blanket condemnation of all of them is way off base.
I am sorry for my confusion over you being an SME dealer. I could have sworn that I saw on the Chambers Audio website that you were a dealer. I would also like to take you up on your offer to contact your friend. I find it very hard to believe his problems have not been addressed by VPI given their reputation in the industry for customer service. I have a suspicion here that we are not getting the whole story on the situation. My motivation for responding to this has nothing to do with me owning one of these tables. I don’t care what you or anyone else thinks about my purchasing decisions. I know my experience with the product and it goes counter to what you have stated. I just don’t like to see one of the truly nice people in this industry getting unfairly slammed.
All the best,
Rufus