2. analog
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How should I handle this?

Racently I purchasesd a "demo" turnatable form a dealer in california which I believe had almost no use. HE sells on agon frequently with good feedback. This table features a silicone oil damped suspension. A couple of days ago when I received the table I opened th box to find a lot of oil on the table. I thought it was probaby the bearing oil, but it was in some places quite thick. While I was aasembling the table I found there was no silicone suspension oil included; when I contacted the dealer he said it was in the table and that it must have spilled out of the table as the shipper must have put it on its side. He advised me to contact the distributor to obtain some more silicone. When I contacted the distributor they told me that they didnt have any silicone, and that the silicone was quite difficult ot remove and probably would damage the motor if itcame in contact with it, as it likely would have if the table was stored on its side for more than a few minutes. They advised me to send it back to them for testing and to likely replace the motor. They also intimated that almost anyone should have known to not ship a turntable halfway accross the country without draining the oil from the suspension.
Now how should I handle this? I don't know that the table is damaged as I haven't turned ti on, and of course even if it works now the motor could go out in a few weeks. I am thinking of sending it back for a refund but I frankly doubt the dealer is going to do that for mr. I don't think it ifair to ask the shipper to pay for damages, because it is pretty stupid to ask some one to ship something accross the country without tilting it. Also I've not confirmed there is a problem and I am afraid to turn it on to find out lest I be accused of damaging it. Any idea what I should do
rgcards
semi
649 posts
 
We often buy gears from dealers thinking we will have more comfort level in receiving them in better shape, but I found from hard lessons that's actually completely opposite. My worst experience occurred with dealers that are still active in Audiogon both time.

So since this transaction occurred in Audiogon, you should inform Audiogon staff and also contact the seller. If dealer refused to refund your money, there is dispute section you can submit your case in Audiogon. You then should take the time to write BBB and file a case with small claim if that is what it takes.

I have lost thousands of dollars in the past because of dealer's fault, I will hate to see another one of us who lost his hard earn money again.
macrojack
1,303 posts
 
You should demand a full and immediate refund and, if there is any hesitation on the part of the dealer, you should tell us his name so that we can all avoid him. This forum will only remain safe for us to use if we ruthlessly purge those who attempt to exploit it.
If you have not withheld any pertinent information, then you are completely in the right on this matter.
Good Luck, I'm with you and I'm sure most of the rest of us are as well.
bob_bundus
1,834 posts
 
Request that the dealer pay for testing &/or any repair as needed. He should also replace the silicon at his expense.
Post removed 
ed_sawyer
588 posts
 
See what the manufacturer does. Likely they will fix it for free and perhaps chastise the dealer. Don't be so quick to judge, all you witch-hunters. It could have been an honest mistake. We are only hearing one side of things here.

Silicone is not any worse or better than any other oil. With the right solvent it will come right off with no trace. More can easily be had, it's used in photocopies and can be had from staples I'd think. (or at the worst, a copy machine place, or the turntable manufacturer.)

-Ed
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