Very frustrated with Electraglide - Poor service

I am afraid to send in my cord now! I have a Mk I and a Mk II cord that I was thinking about upgrading to the latest model. I had e-mailed him several times to ask about the difference between the 2000 Gold version and his new "Kapton" version, but never got a straight answer from him. He wants to charge me more money for upgrading a Mk II to the current version than what he's charging for an upgrade from Mk I.

I think I will just buy the latest model from Audiogon...

There seems to be a consensus that it is difficult dealing with this manufacturer.That is why they have dealers and although I've not had the pleasure or displeasure of dealing directly with Electraglide, I've had all completely positive communications and service with one Electraglide dealer, A Sanctuary of Sound. Stewart will do everything possible to work with you in making a positive transaction. There are some brilliant designers who make wonderful products but their personalities may not be very customer-oriented or diplomatic.This may or may not be the case in these situations. This could be a situation where if you like the product, then try to work with the dealer. Perhaps then your needs and wants may be met.

Just received an e-mail from Scott Hall that he had decided to discontinue the upgrade program. I hope all of you that have sent in your cords in for upgrades will get your cords back from him.

I sent Scott Hall a Digiglide cable for RCA to BNC factory modification. After about a month and many long-distance phone calls I recieved the Digiglide back at a cost of $150.00 plus shipping. It didnt work. After leaving messages for Scott Hall he finally called me back and was apologetic stating the solder connection was probably broken during shipping. At this time he promised to fix the problem and give me one of his premium digital cables above the Digiglide to make up for the inconvenience to me. Well, after several more weeks and many more long distance calls I finally recieved my Digiglide but nothing else.

This is sad feedback about a supposedly prominent manufacturer. At this rate, Electraglide may be on their way out. Look out for Zu Cable. This company is making great strides in technology and give excellent consumer service and response.