Very frustrated with Electraglide - Poor service

I have also left numerous emails to have my interconnects upgraded and I HAVE NEVER RECEIVED ONE RETURN REPLEY.

Recently purchased a brand new Fatman K power cord.He overcharged me by $12.50 since he wanted the payment sent overnight. Of course there was a glitch and he got my money order several days later. He was hopping mad but it was a USPS error. He did refund my $12.50 back as promised.I find him to be very tempermental and needs to be handled with kid gloves.Sometimes he responds to e-mails and other times he doesn't.You figure? Steve

I am afraid to send in my cord now! I have a Mk I and a Mk II cord that I was thinking about upgrading to the latest model. I had e-mailed him several times to ask about the difference between the 2000 Gold version and his new "Kapton" version, but never got a straight answer from him. He wants to charge me more money for upgrading a Mk II to the current version than what he's charging for an upgrade from Mk I.

I think I will just buy the latest model from Audiogon...

There seems to be a consensus that it is difficult dealing with this manufacturer.That is why they have dealers and although I've not had the pleasure or displeasure of dealing directly with Electraglide, I've had all completely positive communications and service with one Electraglide dealer, A Sanctuary of Sound. Stewart will do everything possible to work with you in making a positive transaction. There are some brilliant designers who make wonderful products but their personalities may not be very customer-oriented or diplomatic.This may or may not be the case in these situations. This could be a situation where if you like the product, then try to work with the dealer. Perhaps then your needs and wants may be met.

Just received an e-mail from Scott Hall that he had decided to discontinue the upgrade program. I hope all of you that have sent in your cords in for upgrades will get your cords back from him.