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Is Genesis Out of Business?

I have seen many Genesis products for sale on this site, listed as new at 1/2 the supposed list price. I have tried to get a warrenty replacement for over a year I can't get a responce. I called but the only person in the office is the bookkeeper, everyone else seems to be gone. Bill is not returning calls. So What Is Up?
stealth93es
billa
1 posts
 
Genesis is alive and well, thank you very much. While we have had our share of server problems, we do our best to communicate with our customers. If you are a Genesis owner, you have the right to expect timely service and helpful communications. Please contact us if you have any issues with any Genesis product. I or any of my staff will be happy to assist you in any way we can to help you enjoy your purchase.

Sincerely,

Bill Abplanalp
General Manager
Genesis Technologies, Inc.
stealth93es OP
64 posts
 
In responce to Bill Abplanalp message.

Simply put "Actions Speak Much Louder Than Words"

I must say my Audio Dollars represent a major part of disposable cash. I really don't like to spend them & be taken advantage of.

If I may say "The Internet is Mightier than Unkeep Warrenties or Promises".
greggtrgi
28 posts
 
i have to agree with stealth93es.

i own a pair of 8300 speakers along with the servo 12 sub. i e-mailed genesis three times (to no avail) regarding a punched in woofer on one of the speakers. this was followed by two phone calls to genesis which were not returned. finally i spoke with a gentleman who apologized for the lack of response and told me he would call me after he searched to see if he had any replacement woofers. it's approximately 93 days and counting for the promised return phone call from genesis.

so to bill at genesis: you can reach me at trgi@flash.net if you're truly interested in helping out one of your customers. otherwise please stop with the lame "will be happy to assist you in any way..." nonsense. honestly, it's a bit annoying.

gregg
rbischoff
80 posts
 
I am glad that I ready this thread. I was considering new speakers and Genesis was, was, at the top of the list.

With this response, no way.
stealth93es OP
64 posts
 
Thanks Bill,

The remote arrived today just as you told me. It seems to be working fine. Now I can start trying to set up my subwoofer to work with my new speakers. I have a pair of Quad 989's, I have only had them a couple of weeks. I am sure the Genesis 900b will be a great combination with them.

Thank you again for all your help.
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