Ozzy, thanks for your input!
Matt is correct that several negative posts can hurt such manufacturers like Steve and me.
After what happen back in the days, I worked very hard to improve customer satisfaction, and I think I did it. :-)
As for PS Audio, such company cannot be compared to what Steve does, for example. We are talking about pure all-hand-made boutique that is made with the best possible components, free of any budgets. At least this is how I feel about this subject.
As for servicing, the Electronic Express service center in Chicago is fully authorized to service all of my products, both warranty and out-of-warranty, and they have done a great gob over the past few years. So I think there are no worries about that.
Best wishes,
Alex
Matt is correct that several negative posts can hurt such manufacturers like Steve and me.
After what happen back in the days, I worked very hard to improve customer satisfaction, and I think I did it. :-)
As for PS Audio, such company cannot be compared to what Steve does, for example. We are talking about pure all-hand-made boutique that is made with the best possible components, free of any budgets. At least this is how I feel about this subject.
As for servicing, the Electronic Express service center in Chicago is fully authorized to service all of my products, both warranty and out-of-warranty, and they have done a great gob over the past few years. So I think there are no worries about that.
Best wishes,
Alex