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Excellent Audience Customr Service

I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!
gooddomino
slipknot1
1,423 posts
 
Audioquest gets the same nod in my opinion! I have a pair of AQ Ruby interconnects that I bought new in 1989 (14 years). One of the solder joints came loose, causing them to cut out. I called them and they gave me an a return authorization number, informed me that they have a lifetime warranty, and they will be repaired and return shipped to me at no charge. Now THATS customer service!
sonic_genius
528 posts
 
Add Pure Note to the list. My Epsilon Reference XLR cables developed a cracked shell at the connector (probably my fault). Pure Note sent me a new pair (no charge) within a few days so that I would not be "out of service." I then sent the old cables back at my convenience.
eagle
154 posts
 
Audience has given great customer service to me as well. They actually sent the replacement pair of interconnects first and then I returned the pair that had older style connectors. The new ones are redesigned and have a more solid contact.
audioengr
3,282 posts
 
Seems to me that it would be better if there were no service calls at all..... This is the best service.
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