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Excellent Audience Customr Service

I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!
gooddomino
sonic_genius
528 posts
 
Add Pure Note to the list. My Epsilon Reference XLR cables developed a cracked shell at the connector (probably my fault). Pure Note sent me a new pair (no charge) within a few days so that I would not be "out of service." I then sent the old cables back at my convenience.
eagle
154 posts
 
Audience has given great customer service to me as well. They actually sent the replacement pair of interconnects first and then I returned the pair that had older style connectors. The new ones are redesigned and have a more solid contact.
audioengr
3,282 posts
 
Seems to me that it would be better if there were no service calls at all..... This is the best service.
sherod
1,690 posts
 
I won't touch that one, Audioengr...
redkiwi
1,092 posts
 
I recently sold a pair of speaker cables on Audiogon and got this accusing email.

<
Audience cable seller:

If you are an authorized dealer of Audience, please be advised that you are in
violation of the legal requirements of advertising Audience products. Please
contact John McDonald, president of Audience. Dealers advertising new or used
Audience products will be terminated as Audience product dealers.

============================

FROM: Mcattack13 (a member)
RE: Audience Au24 Spade to Spade 2.5m pair - free ship
>>

I personally believe Audience should have considered there was a possibility that I was a customer and not a naughty dealer and been more friendly in their approach. Perhaps it is just the differences in culture between our countries. But I found their email unpleasant and have found that there are many more pleasant US suppliers to deal with than one that sends this kind of email.
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