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Damage in Shipping by UPS - RE CEC TL 1 X - HELP

I just purchased what was a mint CEC Tl-X transport. Unfortunately it was damaged in shipping. There was a small puncture about the size of a nail or spike that gouged the front edge of the front face plate (about the circumference of a nail). It is clearly visible looking at the unit from almost any reasonable distance. Any idea as to how much this devalued my Transport? Anyone have a contac who can get a new front faceplate from CEC? Any information as to who to contact to get an appraisal of the damage?

Please help.

Thanks
snewtonkwicco
rcreations
158 posts
 
have you filed a damage claim with ups? would investigate the cost for just a faceplate if wanting to retain the unit, and work with the claim agent. i did that with a vpi dust cover and they finally settled, after requesting a replacement estimate, for the complete unit. kurt
platsolos
90 posts
 
Parasound services CEC products, they may have a faceplate for you. Go to www.parasound.com and look up their service #.
lafish
151 posts
 
have you ask the seller on this? I think this is the seller's fault. He should make very good packing and protection on his selling item.
glen's avatar
glen
714 posts
 
I'd be more ticked at the seller than UPS personally. If a piece is not packaged properly in it's factory box UPS will probably not process the claim, assuming there was insurance on the piece to start with. I'd try to live with the scratch. One time I sent a brushed aluminum face plate to some folks in Ventura CA. and they removed the scratch. Apart from that one incident I shut my eyes and listen to the gear more than look at it. With used internet gear just getting a piece that works is good enough IMO.
danielk141
489 posts
 
If UPS accepted it for shipping, they should cover any damage incurred while they had it in their system. I would contact them Monday morning & start the process.
Contact Parasound & verify if they still have service/parts for CEC. They are an excellent company for service, (based on my dealings w/them).
I'm constantly amazed that UPS can accept items with greatly varying levels of packaging, & then balk about paying for insured items.....
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