When does seller's responsibility end?


I'm sure this has been discussed before, but a search could not find it.
I sold a Naim DAC (mentioning this because Naim is notoriously reliable) to someone on November 26, shipped on November 27, 2012.
Did not hear anything one way or another until December 19, when seller emailed to say one USB input would not work with his ipod. Well the input worked for me when I had it. I asked him to be sure he was doing everything correctly, including checking for bad cable. I am not sure the input really does not work.
No word again until December 25, when he asked if I would pay for repair. I answered no, because I felt the time period had been too long and my responsibility was over.
Now he has initiated a dispute/claim against me on Paypal. They have put my account in the negative for the amount of DAC until they resolve it.
Sorry for the long post, I just wonder if there is a consensus on how long a seller should be responsible for "sold" gear. I say a week, maximum.
What say ye?
Ag insider logo xs@2xmuzikat
I agree with most of the replies here, though this subject has been brought up before. If I recall correctly, the previous thread sided mostly with the buyer. Many said they thought at least a couple of weeks was approriate, since many are busy and it takes them time to try out the new toys.

I don't really agree with that, I feel the buyer has to put some effort into the transaction as well, and has an obligation to test the gear and to contact the seller with any issues within a reasonable time with any issue. I think a week is more than enough time for any issue to be raised.

I once had a buyer contact me 6 weeks after delivery with an issue, because he did not set it up until then (says he). I mean 6 weeks??? At what point do these buyers understand that they are buying used equipment from hobbyists and not new equipment from dealers???
And how, exactly, does PayPal propose to determine if the USB input is faulty? Are they going to send out an "audio expert" to inspect the unit and determine if the input is faulty? Of course not.

I absolutely will NOT conduct any more transactions where PayPal is the method used for payment. I say this because PayPal boned me last year when I purchased (via FleaBay) a brand new Seiko watch from a Singapore-based seller.

My postman, when he made the delivery to me, said "What did you buy, an orchid?" because of the return addresss and the fact that the box was so very light. I was immediately suspicious and asked him to standby while I opened the package. And inside the package was a Seiko watch box and NO watch - surprise, surprise!! And, BTW, the package was *very* well sealed, there is NO way that it was opened in transit and then re-sealed

I offered the postman an ice cold lemonade and asked him to stick around for 5 minutes while I drew up a document stating the facts and had him sign it. Luckily for me, my next door neighbor, who happened to be at home at the time and is also a Notary, notarized the statement within minutes of my opening the package.

I then contacted the seller and told him of the problem. The seller vehemently denied my claim and called me a liar. Within 24 hours, I had also contacted PayPal and told them my story and also offered to send them a copy of the signed, notarized statement.

PayPal refused to accept the statement as proof of my claim and told me that I had to go down to the local police station to file a police report AND to the Post Office to get the Post Master to make out a sworn statement. It would have taken me at least half a day to do so, hardly worth the time and effort for a $125 watch. Why they required me to jump thru these hoops instead of accepting the notarized statment I already had is still a mystery to me.

I never did get the watch nor a refund. Since then, I have stopped doing business with FleaBay and PayPal entirely. However, over the course of the next few weeks, I *was* able to run-up my PayPal and FleaBay bills enough to cover the amount I was taken for.

I then shut down my PayPal and FleaBay accounts and also closed down the bank account I used for these transactions and left them holding the bag. Naturally, they badgered me for several months, demanding payment. And, of course, I ignored their demands and told them to go pound sand. An eye for an eye, so to speak...

Additionally, it would appear that PayPal and FleaBay are running what is essentially an illegal operation and I feel no guilt whatsoever for having done what I did.

It still amazes me that the US Govt. has not gone after PayPal and FleaBay for their criminal activities. And why do I say that they are criminals? Simple, open your wallet and look at ANY dollar bill of any denomination - it CLEARLY states on the left side of the bill: "This note is legal tender for all debts, public and private"

The fact that FleaBay requires that ALL tansactions be conducted using PayPal as the only form of payment is CLEARLY illegal. If every FleaBay user would simply stop conducting business with them for just one week, they would be out of business within 8 days...

-RW-
It doesn't much matter how long we Audiogoners think the trial period should be
after the buyer receives the item. If you use paypal you have to go by their rules.
The buyer has 45 days to file a complaint.
It still amazes me that the US Govt. has not gone after PayPal and FleaBay for their criminal activities. And why do I say that they are criminals? Simple, open your wallet and look at ANY dollar bill of any denomination - it CLEARLY states on the left side of the bill: "This note is legal tender for all debts, public and private"

The fact that FleaBay requires that ALL tansactions be conducted using PayPal as the only form of payment is CLEARLY illegal.

It's very easy to think irrationally when you are angry.
2 dates are important here;

1. the date the DAC arrived to its destination.
2. the date the buyer layed hands on the DAC to test it.

All The Best.