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Another UPS oops thread

Recently sent a package UPS COD at customer request. I don't normally use UPS because of the OOPS factor, but did it this time anyway. Figuring that enough time had elapsed for the money to get back to me, but hadn't, I went to the local UPS office to find out where the money was. Local help did NOT know how COD money gets back to sender. Local supervisor did not know either. They did know how to use the phone though. Someone there told them that it likely comes back by US Mail. UPS website is no help either.
Anyone out there know how UPS COD money gets back to sender?

Moral of the story is that UPS has one less customer now, though it makes no real difference. FEDEX is a far superior company, though things can get damaged there too. But at least the counter help know how the company works.
sharri
sdcampbell
2,136 posts
 
Hi, Sharri:

I got "cured" from using UPS COD about 9 months ago when I made a COD sale of a pair of subwoofers to a fellow in Texas. UPS delivered the subs, and got the COD payment (cashier's check from buyer, made out to me) but somehow couldn't "connect the dots" to get the check sent to me. About 6 weeks passed without receiving the payment, so I contacted UPS, and they eventually tracked the COD payment down -- they didn't know where to send the check, so they forwarded it to one of their offices in North Carolina (I live in Seattle, WA). It all got sorted out eventually, but it took nearly 7 weeks for me to get my COD payment after the buyer got his subs. Not surprisingly, that was the last time I used UPS COD -- or COD of any kind, for that matter.
bryans
104 posts
 
Sharri,
When I shipped COD via UPS the money came via USPS mail. Now as for FedEx I like them better but not by much. Not sure why FedEx ground is different than FedEx Air. They are run as two different companies. You have to have an account for each one! Doesn't make sence to me but alot of things don't.
sharri OP
112 posts
 
I at least got an answer from customer service email stating that COD returns come USPS and take at least 10 days. Of course my UPS address is different from USPS (PO Box), so it'll be long and drawn out. At least it's not a great deal of money.
FEDEX does not do COD with FEDEX GROUND. With FEDEX Air, you get your money the next day. FEDEX seems to be a much more efficient company that knows customers are their business.
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