Genesis - where are they??

The rumor I heard from my hi-fi dealer is that they are going out of business. I am glad I sold my Genesis v. The support from them is terrible. They never answered emails and if you had problems it was forever to get them to respond. Plus I dint ever like the speakers in my room.

The amp in one of my APM1s just went. I talked to Bill @ Genesis a couple of weeks ago and he asked me to try a few things first but just like the other poster, the number is now disconnected with no forwarding number. Who can I contact to repair the amp? Even though I'll have to pay since the warranty is not honored, that's a lot cheaper than replacing the speakers.

Mike -

I also have amps in the 500's that need repair. I am told that the following company does amp repair. You may want to contact them. ( Chicago area)

Midwest Audio
774 W. Algonquin Road
Arlington Heights, IL. 60005

phone: 847-640-1890

Good Luck

Mike -

Please advise Bill@ Genesis suggestions to attempt to resolve amp problems. I have the 500's with neither amp working ( or I assume it is the amps). Perhaps these suggestions will isolate another issue.
Thanks!

If you are still having problems with this company I would take the next legal step and file a complaint with the Better Bussines Buearue and the Attourney generals office in both the state the product was bought and the state that Genesis is located. Not covering ones warrenty is a breach of contract and even if they are going bankrupt it may not eliminate thier legal obligations.

It may seem like a waste of time but you would be suprised in how these organizations can help you. If anything its just a simple phone call to see if they can help. If they can help sometimes they will even do most of the work for you. Information will have the numbers.