Delivering a product that works is the manufacturer's responsibility. If the manufacturer doesn't take the necessary steps to provide safe delivery and the consumer or dealer ends up with a faulty product at the point of sale or delivery, who else can you blame ? "Rough handling" is part of shipping and if you manufacture a fragile product, you better take steps to deliver it in one piece or get ready to go out of business / deal with upset customers. Only problem is, the gorilla's in shipping don't realize that extra shipping and packing costs that the manufacturer must now deal with end up raising prices for everyone, including them. Sean
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