Why so many problems with martin logan?

Dear Lpg:

I understand that it seems suspect and exaggerated, but I believe him with his numbers.

I want to say that I am proud to know Johnk personally. He is a prodigious acquirer of all gear, especially speakers. I personally purchased two Martin Logan speakers from him that were part of two different systems. I remember seeing him with some older stuff years ago too. I have never seen anyone own as much product as this man. Constantly churning systems. My friends think I am obsessed and I think that Johnk is pretty obsessed compared to me.

If you check his feedbacks, you will get an idea just how much he has gone through since joining this community. He is not a reseller or a dealer, nor is he affiliated with any audio company. He just owned much more than I ever will.

ooks like a competition on who had more ML pairs:-).

Since most audio companies do not ship directly to consumer's homes, I doubt their packing is to blame. They seem to arrive at dealers in one piece.

A few years ago, I bought two new pairs of Martin Logan speakers, but I will never another Martin Logan product for several reasons. First, delivery took more than two months as a result of delays at the ML factory in Kansas. To reduce the delay and risk of shipping damage, my dealer suggested I ask ML to ship the speakers to me directly (the dealer was also far from my home and would have to ship the speakers to me after getting them from ML). ML refused to ship direct, thus further delaying delivery. Martin Logan said shipping to me directly would cause bad blood with their dealers (ignoring the fact that drop shipping was the dealer's suggestion). So I canceled my order.

Shortly thereafter, Dennis Chern, ML's U.S. Sales Manager, called me and told me he had been "instructed to do everything possible to effect a positive outcome" on my order. He then said Martin Logan would pay the $350 shipping charge (from dealer to my house) if I reinstated my order. After Chern assured me this arrangement would not affect my dealer's profits, I accepted Martin Logan's offer. Once the speakers were delivered, however, Martin Logan refused to pay the shipping charge. In a letter faxed to me two months after delivery, Chern said "Martin Logan is not in a position to make a decision on reimbursement of shipping costs" and then said that I should take the matter up with my dealer and ask them to pay the charge (even though the dealer was not responsible for ML's shipping delay and was never apprised of the agreement made by Chern). So much for not creating bad blood. Adding insult to injury, Martin Logan never bothered to answer any of the letters I wrote to Galye Sanders asking them to honor their agreement. As a result of all this, it got to the point where I couldn't listen to the speakers without feeling cheated and betrayed. So I sold both pairs at a considerable loss and inconvenience. I have never been treated so badly by any company, much less an audio company.

Based on these experiences, I am convinced Martin Logan is not a reputable company. JohnK's string of bad experiences with Martin Logan only reinforces this opinion. Caveat emptor. Don

Yes Iam crazy and have owned this many logans .I have nothing to prove if you dont believe me .Thats your problem .The damage martin logans where not damaged by shipping .Dont see how the parts could just fall off the speaker and out the box.lol .And wrinkled pannels are a design problem martin logan admited it was having ,problems with the lexan spars.The best speaker I purchased from them was my CLS2Z only took 3 months after I ordered for them to arrive.And the descent sub had no issues.I knew I would upset some with this post but this is my experance with martin logan .Yours maybe diferant