I believe that part of the agreement with PayPal (the terms that you agree to when you sign up with them) absolves them of any responsibility for your transactions. I'm sure they do what they can to help someone solve their problems because it's in their best business interest, but in the end they have no real power or control...especially if the criminal party wasn't registered and verified with them...and I highly doubt PayPal has the right to remove funds from their bank account to make up for an allegedly fraudulaent credit card transaction. You do have consumer protection when you purchase goods with your credit card, but I don't think many credit card companies can offer that same protection when you go through a third party like PayPal (although it's worth filing a claim with them...just in case). You have protection when you use your card with a merchant because that merchant has legal agreements with the card companies...those companies can always charge the merchant back if they don't act responsibly...they have a lot of power over the merchants. PayPal can prove that you agreed to waive their liability for your transactions. Whether or not that would actually hold up in court...I don't know.
I do think this is going to become a huge issue in the future. THe amount of internet-based sales keeps growing and growing and PayPal has become a huge business. They're currently trying to have the best of both worlds. They want to make money by accepting credit cards for individuals and small businesses, but they don't want to deal with the costly fraud and liability that comes along with the accepting of credit cards. Any credit card accepting merchant has those responsibilites and PayPal should too. The amount of fraud and merchandise complaints for their type of business must be unbelievably high. I'm sure they can always survive as a conduit to transfer funds from people's bank accounts, but their profits will disappear the day they're held responsible for their credit card transactions. I'd sell that IPO stock as soon as you're able. :-)
I do think this is going to become a huge issue in the future. THe amount of internet-based sales keeps growing and growing and PayPal has become a huge business. They're currently trying to have the best of both worlds. They want to make money by accepting credit cards for individuals and small businesses, but they don't want to deal with the costly fraud and liability that comes along with the accepting of credit cards. Any credit card accepting merchant has those responsibilites and PayPal should too. The amount of fraud and merchandise complaints for their type of business must be unbelievably high. I'm sure they can always survive as a conduit to transfer funds from people's bank accounts, but their profits will disappear the day they're held responsible for their credit card transactions. I'd sell that IPO stock as soon as you're able. :-)