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Shipping Speakers, watch out

Some time back I read a thread concerning shipping companies for speakers good/bad. Just recieved my GMA Europas from Bax Global. This company was the subject of many complaints but also some praise in that earlier thread.
Yes they called me at home several times and kept in touch with me and yes they delivered on time as promised (by sub-
contractor Conway Freight) and yes-------my speakers were damaged on arrival. Thank you Mo Larry or Curly I'm not sure
which.
I inspected the boxes on arrival and the carton damage looked incidental but actually turned out to be a lift or
something jammed into the box through the foam and then breaking off the rear top corner of one speaker.
So here's my point. Open the boxes,( I did) and unpack the speakers or at the very least sign out any, and I mean any
carton damage before you sign off for delivery. Don't assume it's just shipping rash or you may be sorry. I am.
I will report later on these fine speakers. Once I have cooled down and they have broken in (20 hours so far).
abbeydog
royj's avatar
royj
151 posts
 
We were not made aware of this, Abbeydog.
So please let me know what we can do, including replacing/repairing speakers, ok?
Best,
Roy
Green Mountain Audio
mghcanuck
116 posts
 
WOW, direct response from the manufacturer. That should help restore some faith in humanity, or at least in the audio world (if not shipping companies).

Over the past month, I have been having some fun upgrading my system and doing business with some smaller manufacturers of audio gear, namely Blue Circle, Parts Connexion (in relation to an Anthem cd-player) and Zu Cable. They have all been very accommodating and will do their utmost in providing great service.

Now, I'm just waiting for delivery of some of the gear that I've ordered and hoping that shipping/delivery will be smooth and without damage. Just have to wait and see, and I'll report back on the experience.

Abbeydog, do not give up hope. Have you tried claiming at all with Bax?
tobias
1,534 posts
 
Another Canuck here, who just wants to mention that a pair of Shearwaters, 65 pounds each, made it to him just fine via Canada Post. The gentleman carried them in on his shoulder from his truck, one at a time.

I've never shipped speakers internationally. Custom crates seem like a good idea. Thanks for this post!
jothompson's avatar
jothompson
27 posts
 
I had the UPS Store pack and ship a pair of ADS towers from AZ to Ca. I paid $252.50 total and they were destroyed in route. The UPS driver sets the two boxes on the porch of the buyer with gaping holes in both boxes and packing peanuts literally blowing down the street (no double boxing, the fiends broke their own rule) and gets back in the truck. No knock, no nothing. Luckily this party was home and caught the driver as he was pulling out. After a two month battle they finally paid for everything. I will only use UPS if the buyer acknowledges responsibility now.
mghcanuck
116 posts
 
I guess this is my lucky day: UPS delivered a Blue Circle BC22 and MR1200. The box for the BC22 had one slight indentation and the MR1200 box was fine. So far, no problems.

Modded Anthem CD-1 to arrive next week by Canada Post/Xpresspost. Keeping fingers crossed.
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