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Shipping Speakers, watch out

Some time back I read a thread concerning shipping companies for speakers good/bad. Just recieved my GMA Europas from Bax Global. This company was the subject of many complaints but also some praise in that earlier thread.
Yes they called me at home several times and kept in touch with me and yes they delivered on time as promised (by sub-
contractor Conway Freight) and yes-------my speakers were damaged on arrival. Thank you Mo Larry or Curly I'm not sure
which.
I inspected the boxes on arrival and the carton damage looked incidental but actually turned out to be a lift or
something jammed into the box through the foam and then breaking off the rear top corner of one speaker.
So here's my point. Open the boxes,( I did) and unpack the speakers or at the very least sign out any, and I mean any
carton damage before you sign off for delivery. Don't assume it's just shipping rash or you may be sorry. I am.
I will report later on these fine speakers. Once I have cooled down and they have broken in (20 hours so far).
abbeydog
tobias
1,534 posts
 
Another Canuck here, who just wants to mention that a pair of Shearwaters, 65 pounds each, made it to him just fine via Canada Post. The gentleman carried them in on his shoulder from his truck, one at a time.

I've never shipped speakers internationally. Custom crates seem like a good idea. Thanks for this post!
jothompson's avatar
jothompson
27 posts
 
I had the UPS Store pack and ship a pair of ADS towers from AZ to Ca. I paid $252.50 total and they were destroyed in route. The UPS driver sets the two boxes on the porch of the buyer with gaping holes in both boxes and packing peanuts literally blowing down the street (no double boxing, the fiends broke their own rule) and gets back in the truck. No knock, no nothing. Luckily this party was home and caught the driver as he was pulling out. After a two month battle they finally paid for everything. I will only use UPS if the buyer acknowledges responsibility now.
mghcanuck
116 posts
 
I guess this is my lucky day: UPS delivered a Blue Circle BC22 and MR1200. The box for the BC22 had one slight indentation and the MR1200 box was fine. So far, no problems.

Modded Anthem CD-1 to arrive next week by Canada Post/Xpresspost. Keeping fingers crossed.
abbeydog OP
70 posts
 
No I have not bothered with Bax because I did not sign the damaged box on the reciept with the driver. Chalk it up to experience there. Jothompson, that is some horror story there!
Yes that manufacturer's response is just one more example of a true gentleman, Roy Johnson. His fine speakers are just one part of the pleasure of dealing with a company like Green Mountain. The care and time he expends on his customers is really very refreshing. I may have GMA repair the damage. Right now the idea of shipping again is not to sweet!
Thanks for the posts guys.
tonnesen
143 posts
 
This is a preamp, but still, I need to vent - I just shipped an ARC PH3 in the original double box with foam panels between the boxes...via UPS. There was no visible damage to the box but UPS had managed to knock loose a tube and shake loose a wire, they must have dropped it pretty hard.

UPS also misrouted the box, maybe that contributed. I will never use UPS again.
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