2. speakers
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UPS is in bed with the devil,

I sold my speakers recently and tried to ship them UPS, which has a maximum weight of 150 pounds. Since they came to me on another carrier who also has a 150 lb maximum, I figured I was good to go and they weighed about 150 pounds each.

I was quoted about $100 each on their website but it wouldn't allow me to actually schedule the shipment for some reason even though I have an account. I had to schedule it via the phone, so they charged me an extra $4 each for using a UPS operator in spite of the fact that the website wouldn't allow me to schedule it.

They picked them up but brought them back 5 days later because they were over weight by 16 pounds. They then sent me a bill for $10 for additional paperwork.

I got another bill tonoght for $50 for an excess weight charge.

They picked them up, drove them to the other side of town, held them for 5 days, brought them back, and charged me $270 to do so when the charge across the country was less than $200.

Yea, I know, it was my fault for being overweight, but this is ridiculous. UPS sucks!
herman
bigsid
2 posts
 
Try getting UPS to pay a claim!!! It'd be easier seliing a condo in Baghdad!
mfkeleher
146 posts
 
Fatjer - UPS may allow you to buy the right insurance, but when they trash your goods it is doubtful that they will admit their responsibility and pay off. And if you buy your insurance at a UPS store, you aren't even the one insured, the store is, and if you packed the shipment yourself, you have no protection whatsoever, it's in their contract.

During the delay, people whose main job is to deny claims will further slow the process while they tell you that they are inspectors, lying boldly to you and then lying about what they found in court. The UPS sleaze factor is just too high to risk ones quality goods with. They aren't in bed with the devil they're behind you and you're bent over.
lugnut
1,190 posts
 
Yeah, and they are raising their ground rates 1.9% the first of the year.
theo's avatar
theo
2,675 posts
 
I have always had good luck with FedEx. UPS is an acronym for Unbelievably Poor Service
herman OP
2,238 posts
 
It wouldn't be so bad if they had charged me an overweight fee AND delivered them, but to charge extra and then return them is not right.

I did look through their 24 page legal disclaimer and the fee is in there and it says it is their option to deliver them or not. So they could have charged me extra and delivered them. In any case, any well run company would warm you when you claim a weight close to the limit so you know what you are up against.

I now have a freight company picking them up.
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