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UPS is in bed with the devil,

I sold my speakers recently and tried to ship them UPS, which has a maximum weight of 150 pounds. Since they came to me on another carrier who also has a 150 lb maximum, I figured I was good to go and they weighed about 150 pounds each.

I was quoted about $100 each on their website but it wouldn't allow me to actually schedule the shipment for some reason even though I have an account. I had to schedule it via the phone, so they charged me an extra $4 each for using a UPS operator in spite of the fact that the website wouldn't allow me to schedule it.

They picked them up but brought them back 5 days later because they were over weight by 16 pounds. They then sent me a bill for $10 for additional paperwork.

I got another bill tonoght for $50 for an excess weight charge.

They picked them up, drove them to the other side of town, held them for 5 days, brought them back, and charged me $270 to do so when the charge across the country was less than $200.

Yea, I know, it was my fault for being overweight, but this is ridiculous. UPS sucks!
herman
budrew
467 posts
 
How could they have charged you for the shipping when they did not
ship it? Sounds truly wrong to me and I would fight them on that one.
And at least fight them on the $4 fee for talking to a human being (why
do we charge each other to talk to each other????????!). They can't charge
you if there is not an online alternative. Otherwise, you're just screwed
any way you look at it.

For something this heavy I would have used a freight shipper.
bigsid
2 posts
 
Try getting UPS to pay a claim!!! It'd be easier seliing a condo in Baghdad!
mfkeleher
146 posts
 
Fatjer - UPS may allow you to buy the right insurance, but when they trash your goods it is doubtful that they will admit their responsibility and pay off. And if you buy your insurance at a UPS store, you aren't even the one insured, the store is, and if you packed the shipment yourself, you have no protection whatsoever, it's in their contract.

During the delay, people whose main job is to deny claims will further slow the process while they tell you that they are inspectors, lying boldly to you and then lying about what they found in court. The UPS sleaze factor is just too high to risk ones quality goods with. They aren't in bed with the devil they're behind you and you're bent over.
lugnut
1,190 posts
 
Yeah, and they are raising their ground rates 1.9% the first of the year.
theo's avatar
theo
2,703 posts
 
I have always had good luck with FedEx. UPS is an acronym for Unbelievably Poor Service
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