Audio Research Reference 3 Seeking help


Dear Brothers,

I am Michael from Hong Kong. I bought my Audio Research Reference 3 Preamp from the previous authorized Hong Kong dealer in 2008. Now I intended to upgrade the said 4 pcs 0.0024 coupling caps inside the Ref3 but the present authorized Hong Kong dealer refused to help me to make such order.

Would you guys offer me assistance to that? Of course, I must pay you back the charges in advance, if any.

Thanks for your help.

Rgds,
Michael Cheung
from Hong Kong
techalliedsinatown
Tsushima ... respectfully, don't you think that ARC is within its right to be discreet with the type of technical info that is the subject of the last posts. Seems to me that ARC, or any company for that matter, has a right to keep proprietary information out of the public domain if it so chooses.

Of course, I suppose that if one is so inclined, they can buy a Ref 3 or Ref 5SE and reverse engineer it. Of course, that may cost the curious $13K MSRP to but a Ref 5 SE as the price to sate their curiosity.
@Bifwynne
I have dealt with Chris Osanna several times over the years when I brought in ARC gear and every time he was a rude prick!

Where do you live? Not in the Twin Cities. ARC does not send out service techs to anyones home.

ARC has no service techs outside the factory. Store service techs communicate with ARC, but they are independent hacks.
Don ... obviously we have very different views about ARC and some of its people. We will just have to agree to disagree.
Don, I am a warranty repair station for ARC and I find you comments to be rather offensive. I am not some independent hack. I've been fixing ARC gear for more than 20 years and was friends with both Nancy and Bill Johnson. Last year I drove over 100 miles to fix Nancy's Ref Amplifiers. I deal with Chris Osanna on a regular basis and he's never been rude to me. It's possible he was stressed out when you spoke to him or maybe you were rude to him. Given your broad brush name calling it wouldn't surprise me.