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Audio Research Reference 3 Seeking help

Dear Brothers,

I am Michael from Hong Kong. I bought my Audio Research Reference 3 Preamp from the previous authorized Hong Kong dealer in 2008. Now I intended to upgrade the said 4 pcs 0.0024 coupling caps inside the Ref3 but the present authorized Hong Kong dealer refused to help me to make such order.

Would you guys offer me assistance to that? Of course, I must pay you back the charges in advance, if any.

Thanks for your help.

Rgds,
Michael Cheung
from Hong Kong
techalliedsinatown
tsushima1
1,165 posts
 
Gentlemen , Please !

It was not my intent to be the cause of any handbags and spilled Lady Petrol.

@ Bifwynne , My posting whilst posing a serious technical inquiry also contained a somewhat less than serious element of Satire.

@ Don , Whilst I fully appreciate that you may have had personal dealings with ARC as a Company ,that may have left a less than favorable impression ( as for my part have I ) , I would not consider that reasonable grounds for calling Hifigeek1's professional credentials into any sort of question !!!
gpgr4blu
1,094 posts
 
I have owned equipment over the years from many high end manufacturers. A few have not been helpful with customer inquiries, but, over the past decade or so of my ownership of ARC gear, ARC --I usually speak to Kal--is right up there with the very best. On one occasion when Kal was out of service, I spoke to Chris who was extraordinarily helpful and polite.
Perhaps Don_c55 impressed Chris the way he is impressing us, in which case I suppose Don_c55 got what he deserved.
bifwynne
2,206 posts
 
Gpgr4blu ... my experiences with Kal and Chris are the same as yours.
don_c55
1,025 posts
 
Tsushimsma1

If an independent repairman in one part, of one state, in the USA can make a living repairing ARC equipment for 20 years, I would say ARC equipment has gross reliability problems.

I do not believe tube amps are any more complicated to fix than TVs.

Yes, I have had issues with ARC service, and know personally many other people in Minnesota that also have had ARC service issues.

The internet forums are chock full of ARC failure stories.

This is "NOT" true of any other audio tube manufacturer. Yet many people love ARC, and do not care about "down" time.

It is like women that get abused by their man, but keep going back to them, after being repeatedly being beaten up!
don_c55
1,025 posts
 
With reliable audio equipment you never meet the service people because good reliable audio equipment almost never needs to go back to the factory!

If one repair person in one part of one state in the US can make a living for 20 years repairing one brand what does that say about the reliability?
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