Cracked glass/ Mcintosh

Assuming you insured the item and shipped the Mac to the purchaser then I
believe its your responsibility to make a claim. If the claim is paid, the payment
is sent to you the shipper.
With that said I don't understand why the purchaser waited so long to report
this to you, and I would be suspicious. I'd like to a good answer to why they
waited so long to contact you?
I've purchased and sold a lot of equipment using Audiogon. I've had a total of
two items that I've sold get damaged in shipment, once by FedEx and once by
UPS. I had to jump through all their hoops but I refunded the money to the
purchaser and luckily I receive payment through the insurance that covered my
expense.
In both cases the purchaser had contacted me the day of delivery or the next
day.
BTW; one of the items was cracked glass on a Mac tunner. I was emailed photos
of the damage and we had several discussions on the phone.

Audio Classics can maybe help you out. They have all sorts of Macintosh items to repair and replace. I'm sure they can help you.

http://www.audioclassics.com/brand.php3?brand=McIntosh

Good Luck

Rick

As the shipper its your responsibility to make the shipping claim. However, given the time it took for this to come up is highly suspicious, and there may be a sunset on the time allowed for claims.

If that sunset has already occurred, you are off the hook entirely.

I agree on the time lapse of reciept to claim. In my business, if we don't catch the damage at time of reciept we have 24 hours to file a claim. But that delayed claim is then investigated before and if payment is issued.
You will most likely be faced with a lot of resistance from the shipper given the time delay. And that time delay in my opinion would default to the recepients responsibility.

Thanks, to all for your time and advice.
The length of time is what I was concerned with and no pics of the cracked glass.

In the owners manual it shows how to unpack the amp and it was done exactly how the manual showed.
Harley52