2. amps-preamps
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Service from Audio Research

I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli
bifwynne
2,206 posts
 
No Tli. Your experience is not consistemt with my mine. Try calling Kalvin Dahl, ARC Customer Service, or Chris Ossana, Tech Service Manager. I would try Kal first since he does retail customer intake. If you can't reach Kal, try Chris.

IMO, ARC is a top flight company that places great import on customer satisfaction. In many ways, ARC considers folks like you and me part of the family.

Good luck. Please report back on how you fare.
tli OP
52 posts
 
I got a reply from Kalvin Dahl yesterday. He said he was so busy sometimes that he could not reply all emails. Fair enough.

He said he will try to help with the repair through the Hong Kong distributor. Let's wait and see.
bifwynne
2,206 posts
 
Thanks for the update Tli. I'm not a techie so take this with a grain of salt. I got a funny feeling it's an easy fix, whatever the problem may be.
brf
1,715 posts
 
This should be your dealer's problem, not yours. Why else do we buy retail? I would be asking for a replacement amp, not a repair.

Ask your dealer for a refund and I bet things will move along faster..
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