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Service from Audio Research

I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli
tli OP
52 posts
 
I got a reply from Kalvin Dahl yesterday. He said he was so busy sometimes that he could not reply all emails. Fair enough.

He said he will try to help with the repair through the Hong Kong distributor. Let's wait and see.
bifwynne
2,206 posts
 
Thanks for the update Tli. I'm not a techie so take this with a grain of salt. I got a funny feeling it's an easy fix, whatever the problem may be.
brf
1,715 posts
 
This should be your dealer's problem, not yours. Why else do we buy retail? I would be asking for a replacement amp, not a repair.

Ask your dealer for a refund and I bet things will move along faster..
rx8man's avatar
rx8man
1,484 posts
 
Money back
mulveling's avatar
mulveling
2,126 posts
 
Have to agree with Brf...why the heck didn't they give you another amp, or at least start another new one on its the way if not in stock? A problem after 1 week screams "lemon". Screw warranty repairs on a 1-week old unit! So far this is very subpar value-added service for the retail pricing paid. Start pushing back asap (asking for a refund is not a bad idea to get things moving), since this is certainly no minor investment on your part.
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