I agree. Just tell the dealer to replace the amp. Keep the loaners until the other new ARC 250 comes in. Sucks to have another 2-3 week wait for the new amp, but it's the best option. This really sounds more like a dealer behavior problem than an ARC one.
Service from Audio Research
I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?
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- 41 posts total
- 41 posts total