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Service from Audio Research

I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli
brf
1,715 posts
 
Why only one amp? How do you know that the replacement amp is from the same production run? Having a pair of mono amps that do not have consecutive serial numbers may devalue resale.
tli OP
52 posts
 
Good point. I shall bring this up again with my dealer. The whole thing has spin out of proportion.

What suppose to be an enjoyable purchase has turned into a real headache. Thanks to ARC.

Happy listening.
tli OP
52 posts
 
The dealer has replaced both amps today. They are now running nice and sound. Glad that this has finally settled for now.
mapman's avatar
mapman
22,588 posts
 
Glad to hear it! You went about it the right way it would seem.
bifwynne
2,206 posts
 
To all: please take note that Tli started this thread on May 8th. Today is May 15th -- just 7 days later. I realize the OP said the problem preceded the date of the original post, but what the hay! I think this good ending speaks volumes about ARC and its well earned and deserved reputation of being a premier company.
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