legacy speakers

I have reviewed Legacy Audio products in the past and have been now involved in a review of the Morrow Audio Cables; I know Mike and Bill and have not found them to be unreasonable men.

The return policy for cables at Morrow Audio is clearly posted on their website. It does not appear that other products are discussed, but if a customer reads the policy it would seem logical that questions could have been raised in regards to a speaker purchase. One may disagree with the policy, but I do not think it fair to present the situation as though Morrow Audio was in some way trying to be duplicitous in regards to the sale.

Also, as a reviewer I have learned the following things about the industry through talking with dealers and visiting factories like Legacy Audio:

The no cancellation policy or "return for credit" is used by many dealers.

Many dealers and manufacturers do not have real-time receipts. Some mail them; there should be an expectation that these are smaller companies not as capable in terms of e-commerce as a bank or Walmart. Often even the owners themselves are involved hands on with the production such that orders are caught up on by staff periodically.

Knowing one figure for a production run at a company like Legacy audio gives little insight into the production schedule and fulfillment obligations to dealers.

Perhaps another dealer can correct me on this, but I would think product is typically invoiced at shipping.

I have attempted to remain nuetral in this discussion; it seems to be a situation where assumptions were made by the buyer and frustration expressed by the dealer. It happens, but I don't see anyone here as intentionally trying to ruin a deal.

Doug I generally respect your views and can certainly understand that you have maybe a greater insight into the character of Mike Morrow. If there is no foul on his part and from his perspective, maybe you should call him, thinking more highly of him than he seemingly demonstrated towards Vonhagen1 in their transaction. No, we don't know all the details and I for one believe there are generally 3 sides to every story....you know the rest. So far we have only heard one. The REAL problem I have with the transaction is that according to the OP the speakers would be shipped right out immediately, according to Legacy. What happened and why? It seems that the order wasn't promptly placed by Morrow even AFTER he received payment from the OP. That is a problem and is inexcusable if all those facts are correct. This is my issue as well as, if accurate, Mr. Morrow indicated to the OP that he would be "laughed out of here" if he posted this because of his following. My guess is the guy DOES have a cash flow problem or he is lackadasical in conducting his business. Maybe he has another explanation that hasn't been touched on and if he does he should chime in.

Thank you all for your input and mike morrow must have read this post because this morning morrow audio deposited $107.00 into my account so all is well but i should not have gone to this extent to get a refund. again thank you all for your support in this matter because i believe without it i would have not received my total refund. cheers
Blaine

The customer placed his order and claims that a receipt was never sent him. Our order system is automatic and sends a receipt. Perhaps there was a system glitch? The system likewise sends a email that same day that Legacy speakers are hand made to order and that it can take time.

Our website is also very clear that legacy orders cannot be canceled and that all sales for legacy are final.

The customer called a few weeks later, upset and wanting to cancel the order. I mentioned that we would be glad to do that, but it would be fair to charge him the 4% credit card fee that we would be out. This is a non refundable fee charged to us by the credit card company. He seemed ok with that and we promptly refunded the rest and sent a proof of refund receipt from our credit card processing company that we received when the refund was given.

The next day he called and complained about the fee. He also said that he started a charge back on the whole purchase amount even though I sent him proof of giving the refund. He said that the email proof was not good enough. I asked him to please cancel the charge back since I did not want my account charged twice.

I also went ahead and refunded the 4% the next day after a phone call with him and giving it consideration and sent him a receipt. He likewise previously said that he would not post anything about the situation on Audiogon after threatening to do so. We refunded the full amount, why this post now?

We have done everything we can for this customer and have gone against our policy, giving him a full refund and eating the 4%. Legacy likewise was very kind and canceled the order even though the cabinets were just about finished and ready for driver installation.

I have no hard feelings agains the customer and wish him all the best in finding speakers for his system.

Mike Morrow