legacy speakers

Doug I generally respect your views and can certainly understand that you have maybe a greater insight into the character of Mike Morrow. If there is no foul on his part and from his perspective, maybe you should call him, thinking more highly of him than he seemingly demonstrated towards Vonhagen1 in their transaction. No, we don't know all the details and I for one believe there are generally 3 sides to every story....you know the rest. So far we have only heard one. The REAL problem I have with the transaction is that according to the OP the speakers would be shipped right out immediately, according to Legacy. What happened and why? It seems that the order wasn't promptly placed by Morrow even AFTER he received payment from the OP. That is a problem and is inexcusable if all those facts are correct. This is my issue as well as, if accurate, Mr. Morrow indicated to the OP that he would be "laughed out of here" if he posted this because of his following. My guess is the guy DOES have a cash flow problem or he is lackadasical in conducting his business. Maybe he has another explanation that hasn't been touched on and if he does he should chime in.

Thank you all for your input and mike morrow must have read this post because this morning morrow audio deposited $107.00 into my account so all is well but i should not have gone to this extent to get a refund. again thank you all for your support in this matter because i believe without it i would have not received my total refund. cheers
Blaine

The customer placed his order and claims that a receipt was never sent him. Our order system is automatic and sends a receipt. Perhaps there was a system glitch? The system likewise sends a email that same day that Legacy speakers are hand made to order and that it can take time.

Our website is also very clear that legacy orders cannot be canceled and that all sales for legacy are final.

The customer called a few weeks later, upset and wanting to cancel the order. I mentioned that we would be glad to do that, but it would be fair to charge him the 4% credit card fee that we would be out. This is a non refundable fee charged to us by the credit card company. He seemed ok with that and we promptly refunded the rest and sent a proof of refund receipt from our credit card processing company that we received when the refund was given.

The next day he called and complained about the fee. He also said that he started a charge back on the whole purchase amount even though I sent him proof of giving the refund. He said that the email proof was not good enough. I asked him to please cancel the charge back since I did not want my account charged twice.

I also went ahead and refunded the 4% the next day after a phone call with him and giving it consideration and sent him a receipt. He likewise previously said that he would not post anything about the situation on Audiogon after threatening to do so. We refunded the full amount, why this post now?

We have done everything we can for this customer and have gone against our policy, giving him a full refund and eating the 4%. Legacy likewise was very kind and canceled the order even though the cabinets were just about finished and ready for driver installation.

I have no hard feelings agains the customer and wish him all the best in finding speakers for his system.

Mike Morrow

As I am 10+ years late to this particular party, I have a question for those who may have had recent experience dealing with Legacy Audio. Can their speakers be ordered directly or must you go thru an affiliated dealer? I would much rather deal with the company directly than to muddy the water by dragging a 3rd party into the mix. I realize that may not be possible but then how to choose a retailer that is honest and above board in their dealings? Further, anyone have any idea what the lead times are to get a speaker system in your home after placing an order?

I am strongly considering a set of Focus SE's for one of the spots in my home but the idea that it takes to 2-3 months from the placement of an order to delivery is a bit off-putting. Maybe that lead time is actually much shorter now than it was then...inquiring minds want to know

 

You will most likely have to order them off one of their dealers. They make them per order. There is so many different finishes etc. I have a complete system. Speakers, Subs and Amplifiers. If your serious I can hook you up with my dealer. He’s in Pennsylvania. BTW, I have the Focus Se’s as my mains.