VPI Classic 1 Cueing Problem


I just received my new Classic 1 yesterday, and during setup I noticed that the cueing device was not raising high enough to be able to lift the tonearm off the record. I checked to see if it could go any higher, so I loosened the set screw on the side of the cueing device "cylinder", but found that it was already at its max height. My only solution was to take a small piece of furniture pad and stick it to the bottom of the tonearm where the stock circular, thin black felt already existed. At that point, the tonearm now lifts off the record. However, this is unacceptable as a final solution for such an expensive turntable. I spoke to a setup technician where I purchased the table, and he suggested adjusting the screw that exists on the very top of the tone arm, near where the tone arm cable exits the tonearm. However, I tried using both the alan wrenches that came with the table, as well as my own set of alan wrenches, and none of them catch. Supposedly making this adjustment will raise and lower the point inside the tonearm that makes contact with the sharp uni-pivot point on the base of the tonearm. I'm not sure that is a user-adjustable item.

Has anyone else encountered this issue?
jwglista
Calling VPI is a good idea.

Personally, I would avoid making any changes to the tonearm, like raising it by adjusting the Allen screw.

Also, instead of attaching a furniture pad to the tonearm (thereby changing its mass and resonance characteristic), I would attach a larger pad onto the surface of the cuing lift arm.
You may find that raising the lever as you've done and rotating it slightly clockwise will cure your problem. Then you may have to readjust the lift height again.
Just curious, do you have the arm sitting very high off the base? (ie the VTA will be downward towards the album)

Using the rotating wheel adjustment (and the setscrews) on the arm base will allow you to bring the arm down so that the cue works. This should also make the arm more parallel to the album surface (unless your cart requires some sort of odd high VTA).