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Visa Tranaction Suspended for Unusual Activity

A Company that I ordered (phone call) a power cord from notified me that when they charged my Visa credit card, the charge was rejected. My Bank also notified me that the Visa card tranasaction was suspended because of "Unusual Credit Card Activity”.

The Bank said "We detected unusual activity on your credit card. For your protection, please verify this activity so you can continue making credit card transactions without interruption”.

I immediately called my Bank and approved the transaction. For security purposes, it seems, Visa suspends transactions from company’s that you have not purchased from before. I did not know this but I do support the policy. It is a good security protection from fraudulent uses.

I wish I had know above it before so I could call Visa to approve the purchase transaction before I made it.

Has anyone else experienced a transaction suspended for unusual credit card activity?
hgeifman
photon46
1,082 posts
 
This has happened to me with both Mastercard and AmEx. AmEx once cancelled my card because the transmitting terminal in a gasoline pump malfunctioned and sent multiple pre-charge holds on the card I had used at the pump. I understand their need to reduce loses but cancelling my card for that was a bit excessive IMO. Having to replace credit cards and contact online vendors with whom you store credit card info is a good bit of trouble. I've gotten in the habit of calling my credit card company in advance when I make a large purchase from someone in another state.
donjr
1,335 posts
 
I was called last week about 4 transactions made on my card. Three of them I made but there was one for $10 that I didn't make and that was the one that stood out to them. It was the test run for whoever had my number. Had they not caught that one, the next transaction would have been a large transaction. That's how they do it.

My wife had a call from Chase last year asking her if she just spend $3500 on art work in Ireland. Ummm, no.
swampwalker's avatar
swampwalker
5,138 posts
 
Happens occasionally. NBD. It is a PITA if you are traveling abroad and they put a hold on your account but so easy to call VISA while you are waiting at the gate at the airporton your way out of town.
david12
1,454 posts
 
I have had it done several times, particularly spending on the card abroad and a good thing too. Recently my card was cloned and about £16000 put on it, in short order. The card was blocked, the transactions were cancelled and I did'nt lose anything.

I am sure they have computer algorithms that pick out a different pattern of activity. I try to let Visa know, when I am going abroad, to avoid the card being stopped
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