Where to Buy Audiophile Recordings with a Smile

I recently started using a major internet audio supplier for my lp's, sacd's and cd recordings. They usually come up number 1 in searches for lps (not Amazon). I probably spent close to $1,000 in the last 4 months with this company. Unfortunately I received an album that I didn't open after buying and when I finally did 4 months later the record was sonically a mess. I emailed customer service, explained my situation and asked if anything could be done. Since I found the problem after the 1 month return policy they said "no". I explained that I buy lots of recordings, also from some other sources but with my business schedule I don't always get to the new recordings in a timely manner and would they be willing to make an exception this time since I had listened to the majority of what they had sent me with no concerns. A second email indicated "no" so this company to save $20 and uphold their return policy has lost a customer.

Any suggestions on whom you've used over the years and that you have developed a good relationship with in all facets of being the buyer?