I had I think a similar issue with my 2.1 and it turned out to be tube microphonics. Using Herbies tube dampers eliminated it by dulled the sound, floating the circuit board helped a bit, also you can try very gently bending the pins out just a bit on the offending tube to get a tighter connection. You can tell which tube is trouble by pulling off the top and while the unit is powered up and connected to speakers, gently tapping the tubes with a pencil eraser. You will hear if one tube is particularly microphonic.
The best solution however that I found that completely eliminated all noise and made the unit totally silent was to replace the tubes with other 6922's. I found Seimens 1960's cca's to be amazing in the unit, but also cheaper Amperex PQ's etc provide wonderful sound. Don't give up- it is a wonderful preamp and this should be able to be fixed easily. You can also talk to Victor or Joseph at AH and they will do everything in their power to help you.
The best solution however that I found that completely eliminated all noise and made the unit totally silent was to replace the tubes with other 6922's. I found Seimens 1960's cca's to be amazing in the unit, but also cheaper Amperex PQ's etc provide wonderful sound. Don't give up- it is a wonderful preamp and this should be able to be fixed easily. You can also talk to Victor or Joseph at AH and they will do everything in their power to help you.