Buy tubes from Audio Research or not


I need to retube my ARC amp and I'm wondering if there is an advantage buying tubes from ARC vs and Independant tube dealer.
taters
Taters,
In your conversations with Upscale Audio, with regards to the tubes, at any time did anyone at Upscale Audio badmouth ARC or the ARC VT100 power amp?
I've been in this hobby for 30 years and Mr. Deal is the worst in the business. Audiophiles (at least some) like to be talked down to. That's why the a**hole has stayed in business. Call Andy at Vintage tube services or do the ARC route. Mr. Deal used to wouldn't even sell tubes to people unless they had bought gear from him. I guess he didn't want to deal with people who had some sense. He probably figured that if they had bought from him before that he had a chance of sticking it to them over and over again and again. I used to couldn't understand why people(audiophiles) would buy from such chacters like Mr. Deal or Mr.Welborne. As you can see most people have caught on to the likes of Mr. Welborne. Maybe the economy will weed out people like Mr. Deal.Let's hope so.
Jea48,

Kevin Deal said that he has had nothing but problems selling tubes to people that owned the ARC VT-100. He then told me never to call back and then hung up on me.
just remember what goes around comes around...I for one have bought tubes once from mr. d...after continuing to read these forums, never again.
Funny, I've bought from him a few times and have had nothing but great service.

The first time I called, I wasn't clear on what I wanted. Kevin was short because they were too busy at the time for the questions I had. Some may take that as rude, I didn't. He said he'd give me a call later in the day when, and if, things slowed down.

At 7:30pm that night, my phone rang - it was Kevin. We had a great conversation , he gave me great advice on tubes, 2 days later the 60's Mullard CV378 rectifiers showed up professionally boxed against damage and worked fabulously ever since.

How does he stay in business?

Simple, there are a lot of us who have had great service from Upscale and know they stand behind their products. If they say a tube is from a particular decade and manufacturer, you don't have to worry about getting a fake or fluke. And for some of us, that means a lot.

If Upscale is not to your liking, try The Tube Man, I've gotten pretty good service from him, too. And he sells 6550C's