Funny, I've bought from him a few times and have had nothing but great service.
The first time I called, I wasn't clear on what I wanted. Kevin was short because they were too busy at the time for the questions I had. Some may take that as rude, I didn't. He said he'd give me a call later in the day when, and if, things slowed down.
At 7:30pm that night, my phone rang - it was Kevin. We had a great conversation , he gave me great advice on tubes, 2 days later the 60's Mullard CV378 rectifiers showed up professionally boxed against damage and worked fabulously ever since.
How does he stay in business?
Simple, there are a lot of us who have had great service from Upscale and know they stand behind their products. If they say a tube is from a particular decade and manufacturer, you don't have to worry about getting a fake or fluke. And for some of us, that means a lot.
If Upscale is not to your liking, try The Tube Man, I've gotten pretty good service from him, too. And he sells 6550C's
The first time I called, I wasn't clear on what I wanted. Kevin was short because they were too busy at the time for the questions I had. Some may take that as rude, I didn't. He said he'd give me a call later in the day when, and if, things slowed down.
At 7:30pm that night, my phone rang - it was Kevin. We had a great conversation , he gave me great advice on tubes, 2 days later the 60's Mullard CV378 rectifiers showed up professionally boxed against damage and worked fabulously ever since.
How does he stay in business?
Simple, there are a lot of us who have had great service from Upscale and know they stand behind their products. If they say a tube is from a particular decade and manufacturer, you don't have to worry about getting a fake or fluke. And for some of us, that means a lot.
If Upscale is not to your liking, try The Tube Man, I've gotten pretty good service from him, too. And he sells 6550C's