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Made in Canada conundrum

We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10
springbok10 OP
711 posts
 
As I go back and forth with customs, waiting for forms, repeatedly giving my SSN, credit card numbers, swearing at the fax machine because nothing promised arrives, I certainly make this generalised statement of advice to all US residents: Never buy any foreign-made equipment with out a (written) guarantee of an authorised USA service facility. It should be included unambiguously in the Manufacturer's warranty. The Canadians blame the US for the delays, but that is irrelevant. Aside from customs, even shipping costs and inconvenience should preclude repairs outside of the USA for any product bought here. Once bitten.
trelja
3,223 posts
 
Denis, it's too late now, but FedEX has a box to check for "Repair & Return" when the shipment is created that addresses the absolute hell you're going through now. In addition to checking that whenever I was involved in these situations, I always wrote it out in great big letters so that hopefully no one would miss it.

That being said, I've had people send stuff down to me via UPS, and no matter what (the box could be in neon colors, with "REPAIR & RETURN" flashing in lights), and they ALWAYS soaked both parties.
rodman99999
6,123 posts
 
onhwy61- Obviously you are unconcious to the realities of the Canadian attitude toward America. You would do well to keep up with current(and past) events: (http://www.cbc.ca/news/viewpoint/vp_zolf/20060829.html)(http://www.filibustercartoons.com/canguide_4_aaa.php) (http://www.washingtonpost.com/wp-dyn/articles/A15638-2004Nov26.html) (http://www.benedictionblogson.com/2003/02/27/canadas-anti-americanism/) I really don't expect you to educate your self by accessing this info(even if you CAN read), but what the heck. I'm certain you'll find it necessary to get the "last word" in. Enjoy yourself! =8^)
springbok10 OP
711 posts
 
Joe, in your experience, what percentage of foreign manufacturers do NOT have a US-based repair facility? Appropos the Repair & Return box, I certainly was unaware of it and Customer Service at the manufacturer in Canada certainly didn't mention it. All I got was a RA number. Period.
tobias
1,534 posts
 
Well Yanks and Canucks, now is the time for us all to sit around on the rug and say just what it is we don't like about each other. Get it all off our chests, spit it out and see what we feel like when it's all over.

Springbok10, I'm really sorry for your experience. I have been soaked at my own border often enough by carriers and by Customs. I think I know now how to avoid it. The Canadian manufacturer of your product needs to know how to help their customers avoid it too, and I hope you will tell them very clearly.
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