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Made in Canada conundrum

We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10
andr
109 posts
 
I’m Canadian but this as nothing to do with my opinion. We live in troubled times and I believe borders and customs people have a job to do. They have instructions and orders and most of them will act accordingly and others…..will have problems adapting. So what else is new.

Most of my audio units come from the U.S. I was privileged to find the best audio technicians in the next large city 200 miles from my place. When I have something that needs repair, I happily drive the distance because I know when I come back, the unit will be top shape. Less hassle, less risk and more efficient than shipping to the manufacturer across the border, even the local supposedly authorized repairman. Most especially when the warranty period is expired. And they always manage to get plans from the manufacturer if the repair needs understanding the design.
tmsorosk
1,013 posts
 
Canadians get the same B.S. from U.S. customs when the situations are reversed , maybe worse .
andr
109 posts
 
I've not been in audio long enough to have several transactions made with the US in order a correct, full experience of the matter. I'll just say that the few times it happened, everything was perfect every time. So what gives ?

I've learned to value generalizations as what they are : generalizations ! I've heard comments such as :
- Krell have stopped repairing units more than 10 yrs old
- Levinson don't answer the phone anymore

To find out later on whole companies or institutions were put on the bench solely because one of their perfectly competent employees got up on the wrong foot a certain day. Even worse that the person who started the rumor was too limited to explain correctly his needs or concerns clearly.
phaelon's avatar
phaelon
1,038 posts
 
Thank you Canada. I have never been eaten by a polar bear. I believe I have your vigilance to thank for that.
tobias
1,534 posts
 
Unfortunately my experience with cross-border shipping suggests that delays are associated with cheaper transport, i.e. Ground service.

I have had no delays--none--when using 2 Day Air or, from the Postal Service, Express. (Oh, sometimes the routing showed on the carrier's tracking page seems rather odd, but perhaps better not to ask, as long as the package makes it on time.)

And the absolute easiest, fastest, cheapest method, if you live within reasonable driving distance of the border, is to take the units unsealed through Customs yourself and ship from the other side. Make sure you have the paperwork with you.
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