"A bit of noise is completley normal" ??

You forgot to disclose the rest of their reply!

"Given the time and resources required to diagnose this switch which in the end was not found to be faulty or a manufacturers defect, we will accomodate you this one time only by waving our usual $500 diagnostic fee.

As a courtesy, we therefore enclose an invoice for only $300 in addition to your $2000 upgrade charge.

Please note the limited warrantee associated with your upgrade is a generous 90 days.

Please allow at least 3 months for burn in before fulling appreciating the dramatic benefits of your upgrade."

Cw, you almost had me!! But now I'd really like to know the identity of the unit in question, something I think Mr. Foster should have provided in his original post.

3 Questions:
1. If manufacturer feels that this noise is normal, why the diagnostic charge?
2. $500 diagnostic charge????? You have got to be kidding me??? Local techs in my area charge less than 1/10 of that ($30-40). Please let us know the manufacturer.
3. What was the $300 for?

Swampwalker

Obviously you don't live in New York. Lucky you, and if I need anything repaired, I hope I can write and get some advice.

As Nsgarch noticed, I was only joking. But in the words of Sigmund Freud, there is no such thing as a joke.

I wouldn't have had that stream of consciousness if I hadn't been ripped off so many times by companies and service people whose only real concern was how much they could charge for as little work and value as possible.

I, too, would love to know the name of the manufacturer and the rep, as well as every other manufacturer and rep who is lazy and/or arrogant with their customers.

Cheeers,

cwlondon

Swampwalker you missed the fact that Cwlondon made up the services, costs, and scenario mentioned in his post. He was having his fun.

I finally heard from the head of the company and he says the switch was checked out and is operating fine. Once I receive my new speakers I'll be able to hear for myself.

By the way Cwlondon, the upgrade and service was all inexpensive. I wanted to share my experience in order to hear the perspectives of other audiophiles. It's possible that the noise with the switch may have been issues I was not aware of like those mentioned by Atmasphere rather than anything else. I would never believe a cheap switch would be on this int. I'm not going to mention the name of this company since I don't want to bash a good company with good products. I also may have to work with the owner again. Sometimes one knucklehead can hurt the image of a company. I will deal directly with the company owner from here on out and bypass this rep with his flip attitude.