As for Kevin Deal...
I have had similar experiences with Kevin. I know that there are a lot of folks here on A'gon that give Kevin high marks, but every time I have called him (and actually been able to speak with him) he has basically shoo'ed me away.
Ex: I called Kevin last year to see if I could arrange to demo of a Manley Steelhead. Kevin asked me about my other gear and inquired where I had been buying my audio gear. He then asked if I ever bought gear off of Audiogon, and upon answeing him truthfully ("occasionally") he proclaimed that he didn't waste his time with low-ballers who shopped on Audiogon and hung up on me.
Incredible but true!