tact reliability

I've owned a Tact RCS 2.2X for the past 4 years. Mine has a modded power supply, is run hard every day(high volume levels that tax it's output voltages), and has proven quite reliable. Any questions that I've had have been answered/addressed quickly, personally and professionally by the company's owner, Boz. The mic that came with the unit did fail after two years, and I had to purchase another(with it's correction curve data disc). A small price to pay for the many hours of musical enjoyment the unit has provided. That's a very common occurance with the cheaper Behringer type mics(less expensive mic cartridges). I've gone through quite a number in the venues I service that have used the Behringer DEQ 8024 or 2496. I've a REALLY challenging acoustic to work with at home, and the TacT has brought it under control in a number of invaluable ways. Don't hesitate to audition a Tact product in your home, especially if you are into actively bi-amping.

The first piece of Tact equipment I purchased (used on Audiogon) developed a bad channel. I called Tact, and they sent me a new memory board via priority mail, which snapped in easily and cured the problem. They considered it under warranty, and did not charge me anything.
My current Tact, a 2150X, (also purchased on Audiogon) was upgraded by Tact to an XDM for a nominal charge and has been totally reliable.
Tact units are different in their operation from conventional audio gear. Some users are unwilling to learn the procedures for making measurements and installing new curves, so blame the equipment. Some dealers simply do not have the time or desire to educate their customers in using innovative products.

In the end it is all about great customer service, and that is what TACT provides, bar none. I agree that a dealer needs sales time on TACT, but the margins are there.