Tube Research Labs Dude vs. Shindo Labs preamps

Chuck,

Did TRL offer to sell the unit for you? No Pinocchio movements on us now.

Did you call Paul before your cut throat rage in the forums?

No not to the best of my recollection but I can check emails to be sure. I do remember asking for a refund at one point though. I really did go the extra mile(s) to hang in there and resolve the problems. I went far over and above the call of duty as a consumer. That I can say with absolute certainty.

It is possible that my situation is isolated. Problem is we can never find that out for sure for reasons previously mentioned. Obviously I have already written this thing off from manufacturer support and from a resell perspective. I’m not comfortable here anymore and probably moving on to another forum so you can keep this manufacturers reputation untarnished for all the wrong reasons. Have a good night.

Tony, does Charlie's experiences square with your own since you know the Weitzels well and have owned their products in the past?

For those of you who are confused by thread censorship, please review AG's bylaws. The previous thread referenced involved slander of two separate manufacturers, one by a third party (someone other than the owner of the problematic piece of equipment) and the other by someone who has been offered refunds and help in the past but for unknown reasons fails to engage the manufacturer for reasons which are a mystery. I myself have had struggles with other manufacturers, but publicizing has no inherent value and is self-defeating. If the manufacturer offers no help, then I can sympathize with this tactic, but that is not the case with TRL.

Charlie, take your pre-amp to another audiophiles house and see if this phenomenon is transferable. What specific trouble shooting have you done? Are you still using that vintage (circa 1940s) western electric wire? Having a third party attempt a repair may be cathartic but unlikely to produce fruit. Either way, let us know what steps you take to resolve this situation.

Clio09, since you felt inspired to chime in, what has been your experience with TRL in the past?

Agear, are you saying I was offered a refund and refused it? I went back through all my emails to Paul and during my 9 month ordeal I found two where I asked for a loaner (before it was shipped back the first time) and a refund the second time it came back DOA. Neither of my requests were fulfilled. Send the proof of your accusations to the original thread creator. After all it’s for his or her benefit right?

Why are you asking me about troubleshooting? You were copied on at least one email response to Paul and we talked countless times over the phone. You even acknowledged others were having the same problem! You even floated the idea of a third party to take a look at it!

Personally I can’t believe TRL allows you to represent them. You make them look a lot worse than they really are.