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Tube Research Labs Latest Dude Preamp

For those members following a recently closed thread about my TRL wows, I have an update. The manufacturer has contacted me and offered to replace my first generation unit with their latest and greatest unit free of charge. I spoke with Paul today and we have agreed on a framework to get this done.

This is an extremely generous gesture as the new model is radically different and more expensive then the generation it’s replacing. We had an interesting conversation about the new units fully balanced design that Paul feels will be a much better fit for my particular needs.

I was not expecting anything like this. They really have stepped up in a big way. Keep you all posted on the situation and hope to have some specifics on the new architecture and features soon.
cdente
knghifi
1,668 posts
 
03-26-11: Sgr
Wow, now that is SOTA support and service. Congtratulations and good listening to all involved.
Sgr (System | Threads | Answers | This Thread)
SOTA ... not until after sharing your experience with the WORLD when every options are exhausted. LOL!
agear
1,362 posts
 
That is wonderful new Charlie. The other path would have been a black hole for everyone involved. As I stated in previous threads, I have experienced similar emotions with other manufacturers. Since I did not grow up in NJ, I may have more of an internal filter that prevents me from brawling in public....lol. It is funny how the internet does facilitate our uncouth behavior. We say things we wouldn't normally say.

Ray, the Samsons are not being discontinued. As a Samson owner, I gave Paul grief about that one. Smart men have dumb ideas from time to time....
glory's avatar
glory
1,616 posts
 
Wow 45 can't you leave this thread with all positive thoughts?
jeffga
89 posts
 
I am told that the new Dude will be identical from a circuit standpoint -- this is referring to recent builds (there were some changes in the last couple of years that most units either have or were subsequently performed by TRL). This is a packaging (casework) upgrade. Plus, Paul will do "custom" features if requested. Paul is a great guy and makes World Class products. His primary concern is customer satisfaction. To me, state of the art performance at real world prices. One last note, I am not associated w/ TRL in any way...simply a satisfied customer.
cdente OP
111 posts
 
I think a few closing comments are appropriate. Paul made me this offer with no strings attached. After he contacted me I sent him a scathing letter questioning his motivation and making demands of my own. His offer stood even after all that. There was no quid pro quo here and he expected nothing in return. Actually says allot about the man. The decision to create this post was mine and mine alone.

Personally I'm sickened by this whole experience where others are feeling joy and exuberating. It was never my intention to squeeze anything out of TRL. This does bother greatly. I had to question myself in that what kind of a person would I be if I did not accept his offer?

I'm just chalking up the dire predictions about using a third party as nonsense. The people I talked to seemed genuine in there knowledge and in their desire to help and I thank them for that.
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